The Thumb in Scottsdale, Arizona, isn’t your average gas station. It’s also a car wash, retail shop, in-house bakery, wine cellar, and competition-style barbecue restaurant! The food is to die for, and the restaurant was featured on the hit show Diners, Drive-Ins and Dives. The Thumb’s mission is to offer a new and exceptional customer experience, and it’s safe to say they’re nailing it.
Carole Gibbons is the retail manager and buyer and started her career at The Thumb 8 years ago. Erica Lassetter is also a retail manager and has been with the company for 11 years. Here, they share how the gift portion of The Thumb has evolved since they joined. Carole and Erica also discuss their career backgrounds, how they design the retail floor and approach shows, how they prepare the store for the holidays, and much more.
What’s Inside:
How The Thumb’s gift space has evolved over the years
How Carole and Erica approach shows and buying
How rising costs influence pricing in the retail shop
